cover
Delivering Quality Service : Balancing Customer Perceptions and Expectations
Zeithaml, ValarieA.A Parasuraman Leonard L Berry

Edition
-
ISBN/ISSN
-
Collation
219 hlm ; 24 cm
Series Title
-
Call Number
658.812 Zei-d

Edition
-
ISBN/ISSN
-
Collation
219 hlm ; 24 cm
Series Title
-
Call Number
658.812 Zei-d

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