5
1
10
Creating The Service Culture
Brown, Stanley A
Primary Author
mixed material
0138521387
Canada
Prentice Hall
1946
b320_11zon.jpg.jpg
The Big Book of Customer Service Training Games
Carlaw, Peggy
Primary Author
Deming, Vasudha Kathleen
Primary Author
mixed material
0070779740
United States of America
McGraw Hill
1999
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Managing The Guest Experience in Hospitality
Ford, Robert
Primary Author
mixed material
0766814157
Africa
Delmar Thomson Learning
1999
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The Service Profit Chain
Heskett, James L
Primary Author
mixed material
0684832569
New York
The United State of America
1997
STPBI655.jpg
Customer Service :
Career Success Through Customer Loyality
Timm, Paul R
Primary Author
mixed material
0132236583
New Jersey
Pearson Prentice Hall
2007
STPBI545.jpg