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cover
Delivering Quality Service : Balancing Customer Perceptions and Expectations
Zeithaml, ValarieA.A Parasuraman Leonard L Berry

Edition
-
ISBN/ISSN
-
Collation
219 hlm ; 24 cm
Series Title
-
Call Number
658.812 Zei-d

Edition
-
ISBN/ISSN
-
Collation
219 hlm ; 24 cm
Series Title
-
Call Number
658.812 Zei-d
cover
Services Marketing: People, Technology, Strategy
Christopher Lovelock

Edition
6th
ISBN/ISSN
0-13-205676-3
Collation
xx, 648 hal; 30 cm.
Series Title
-
Call Number
658.81 Chr-s c.1

Edition
6th
ISBN/ISSN
0-13-205676-3
Collation
xx, 648 hal; 30 cm.
Series Title
-
Call Number
658.81 Chr-s c.1
cover
Perilaku Konsumen
Setiadi, Nugroho

Edition
Revisi
ISBN/ISSN
979-3465-18-2
Collation
xiv, 432 hlm, 23 cm
Series Title
-
Call Number
658.834.2 Set-p

Edition
Revisi
ISBN/ISSN
979-3465-18-2
Collation
xiv, 432 hlm, 23 cm
Series Title
-
Call Number
658.834.2 Set-p
cover
Adavances in Human Resources Management in Asia
John B. KiddXueliFrank-Jurgen Richter

Edition
-
ISBN/ISSN
0-333-94815-7
Collation
265 hlm; 22 cm.
Series Title
-
Call Number
658.3 Kid-a

Edition
-
ISBN/ISSN
0-333-94815-7
Collation
265 hlm; 22 cm.
Series Title
-
Call Number
658.3 Kid-a
cover
Langkah sejuta suluh
Riana, Merry

Edition
-
ISBN/ISSN
978-602-03-0198-3
Collation
xvi+449 hlm.;21 cm
Series Title
-
Call Number
658.413 Ria-l

Edition
-
ISBN/ISSN
978-602-03-0198-3
Collation
xvi+449 hlm.;21 cm
Series Title
-
Call Number
658.413 Ria-l
cover
Dasar-Dasar Pengetahuan Tentang Manajemen Perkantoran suatu pengantar
Sedarmayanti

Edition
-
ISBN/ISSN
978-979-538-210-2
Collation
324 hlm; 21 cm.
Series Title
-
Call Number
658 Sed-d c.1

Edition
-
ISBN/ISSN
978-979-538-210-2
Collation
324 hlm; 21 cm.
Series Title
-
Call Number
658 Sed-d c.1
cover
Managing Human Resources in the Hospitality Industry
David Wheelhouse

Edition
-
ISBN/ISSN
0-86612-045-9
Collation
xi, 456 hlm; 27 cm.
Series Title
-
Call Number
647.94.068.3 Whe-m c1

Edition
-
ISBN/ISSN
0-86612-045-9
Collation
xi, 456 hlm; 27 cm.
Series Title
-
Call Number
647.94.068.3 Whe-m c1
cover
Leadership Theory, Application and Skill Development
Robert N. Lussier

Edition
-
ISBN/ISSN
978-0-324-59655-7
Collation
xxv; 525 hlm; 27 cm.
Series Title
-
Call Number
658.83 Lus-l c1

Edition
-
ISBN/ISSN
978-0-324-59655-7
Collation
xxv; 525 hlm; 27 cm.
Series Title
-
Call Number
658.83 Lus-l c1
cover
Human Resources management in the Hospitality Industry
Hayes K. David

Edition
-
ISBN/ISSN
978-0-470-08480-9
Collation
xiii, 490 hal; 25 cm.
Series Title
-
Call Number
647.94.068 Dav-h

Edition
-
ISBN/ISSN
978-0-470-08480-9
Collation
xiii, 490 hal; 25 cm.
Series Title
-
Call Number
647.94.068 Dav-h
cover
Pengembangan Kepribadian Pegawai
Sedarmayanti

Edition
-
ISBN/ISSN
978-979-538-249-2
Collation
225 hlm; 21 cm.
Series Title
-
Call Number
658.3 Sed-p

Edition
-
ISBN/ISSN
978-979-538-249-2
Collation
225 hlm; 21 cm.
Series Title
-
Call Number
658.3 Sed-p
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