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Delivering Quality Service : Balancing Customer Perceptions and Expectations
Zeithaml, ValarieA.A Parasuraman Leonard L Berry

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ISBN/ISSN
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Collation
219 hlm ; 24 cm
Series Title
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Call Number
658.812 Zei-d

Edition
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ISBN/ISSN
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219 hlm ; 24 cm
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658.812 Zei-d
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Services Marketing: Integrating Customer Focus Across The Firm
Valarie A Zeithaml

Edition
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ISBN/ISSN
007-124496-4
Collation
xii; 708 hal; 26 cm
Series Title
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Call Number
658.8 Zei s

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ISBN/ISSN
007-124496-4
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xii; 708 hal; 26 cm
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658.8 Zei s
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