cover
Creating The Service Culture
Brown, Stanley A

Edition
-
ISBN/ISSN
0-13-852138-7
Collation
228 hlm : 23 cm
Series Title
-
Call Number
658.8 Bro-c

Edition
-
ISBN/ISSN
0-13-852138-7
Collation
228 hlm : 23 cm
Series Title
-
Call Number
658.8 Bro-c
cover
The Big Book of Customer Service Training Games
Carlaw, PeggyDeming, Vasudha Kathleen

Edition
-
ISBN/ISSN
0-07-077974-0
Collation
209 hlm: 23 cm
Series Title
-
Call Number
647.7 Car-t

Edition
-
ISBN/ISSN
0-07-077974-0
Collation
209 hlm: 23 cm
Series Title
-
Call Number
647.7 Car-t
cover
Managing The Guest Experience in Hospitality
Ford, Robert

Edition
-
ISBN/ISSN
0-7668-1415-7
Collation
xxiv + 432 hlm ; 25 cm
Series Title
-
Call Number
647.94.068 For-m

Edition
-
ISBN/ISSN
0-7668-1415-7
Collation
xxiv + 432 hlm ; 25 cm
Series Title
-
Call Number
647.94.068 For-m
cover
The Service Profit Chain
Heskett, James L

Edition
-
ISBN/ISSN
0-684-83256-9
Collation
xvii + 301 hlm ; 24 cm
Series Title
-
Call Number
658.8 Hes-t

Edition
-
ISBN/ISSN
0-684-83256-9
Collation
xvii + 301 hlm ; 24 cm
Series Title
-
Call Number
658.8 Hes-t
cover
Customer Service : Career Success Through Customer Loyality
Timm, Paul R

Edition
-
ISBN/ISSN
0-13-223658-3
Collation
xvii + 281 hlm ; 26 cm
Series Title
-
Call Number
658.812 Tim-c

Edition
-
ISBN/ISSN
0-13-223658-3
Collation
xvii + 281 hlm ; 26 cm
Series Title
-
Call Number
658.812 Tim-c

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